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Establishing a framework that includes processes and structure is key for managing incidences which result in the appropriate resolution. AdvenTech provides continuous monitoring and service to your infrastructure through a problem management application that includes identification and analysis of repetitive problems, diagnosis, implementation and finally a resolution.

Detailed reports such as the one shown below are provided by AdvenTech to you in order to ensure you that reoccurring problems are not only analyzed, but they are solved in a timely manner.

Sample SLAs**

Monitoring service Service Type/Seventy Time to Respond Service Levels (in %) Measurement tool SLA Measurement Window
Service/Networks/Storage Database ect. Monitoring Seventy 1 15 Minutes 100 Ticketing Tool Monthly
Seventy 2 30 Minutes 100 Ticketing Tool Monthly
Seventy 3 60 Minutes 100 Ticketing Tool Monthly
Seventy 4 60 Minutes 100 Ticketing Tool Monthly

 

Data network Service Type/Seventy Time to Respond Service Levels (in %) Measurement tool SLA Measurement Window
Management Seventy 1 15 Minutes 2 Hours 90 Ticketing Tool Monthly
Seventy 2 30 Minutes 8 Hours 90 Ticketing Tool Monthly
Seventy 3 60 Minutes Next BD" 90 Ticketing Tool Monthly
Seventy 4 60 Minutes Next BD" 90 Ticketing Tool Monthly
Work Request Type 1 1 BD 2 BD 50 Ticketing Tool Monthly
Type 2 1 BD 4 BD 50 Ticketing Tool Monthly
Type 3 1 BD As Agreed 90 Ticketing Tool Monthly
Device Available Type 1 99 Ticketing Tool Monthly
Type 2 97 Ticketing Tool Monthly
Type 3 95 Ticketing Tool Monthly

 

** Subject to due diligence

* BD - Business Day


 

(byline) Sample SLA report provided by AdvenTech

 

Clear, timely and detailed reporting allows us to work together to make sure that service levels are being met and exceeded. Detailed reports are provided by AdvenTech to you in order to ensure you that recurring problems are not only analyzed, but are solved in a timely manner.

At AdvenTech, we employ a detailed set of processes and structures in order to manage events toward quick resolution. Your IT infrastructure is monitored through a problem management application that continuously analyzes your environment and identifies recurring problems. Identified issues are diagnosed, addressed and monitored in order to ensure proper resolution.

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